Why Your Call Dropped

The call just died, and for no apparent reason. You were just walking down the street, for God’s sake. So, let’s talk about it: What happened?

To you, this situation was simple, and nothing really changed: You walked a few feet and your phone stopped working. To your phone, though, the scene was quite a bit more interesting.

To understand the world as seen by a cellphone, it helps to imagine a massive grid. On this grid, there are cell towers, some tall and conspicuous, others hidden. These towers each carry calls placed within a certain radius. In an open, rural environment, this radius can be a few kilometers. In a city, it can be well under 500 meters.

These areas of coverage generally overlap, so that there’s nowhere a phone can be where it doesn’t have a tower to talk to. A phone keeps track of these cells, as they’re called, and notes how many are strong enough to place a call on. When one fades, in theory, the phone will have another to which it can hand off the call.

But these areas aren’t the same size as one another, or even a consistent size. They fluctuate wildly, due to a phenomenon call “cell breathing.”

On just about any 3G network, carriers transmit voice signals with CDMA, or code division multiple access. (Yep, this includes HSPA 3G, which is often referred to as GSM.) What this means is that multiple phones can transmit over the same radio frequencies, and their signals are differentiated by code. (Disclaimer: this is a brutal simplification.) As one network engineer told me, sharing a cell tower is like sharing a room with a bunch of people that speak different languages. Different people can hold concurrent conversations, but everyone can understand what they need to—their brains block out the rest of the conversations, because to them, it’s all just gibberish anyway.

Just like in this shared room, though, as a tower gets more crowded, the volume starts to rise. The more everyone speaks, the louder one has to talk to be understood. Likewise, the more people that are using a cell tower, the more power each phone needs to be “heard” by the tower. This actually results in a contraction of the cell’s coverage area.

In other words, the more people using a tower at once, the less its range. Cell breathing actually explains a number of frustrating scenarios. The five-bar call drop, for example, can often be attributed to cell breathing. (If a cell is overloaded but you’re still within its diminished coverage area, the noise on the phone’s operating frequencies can be greater than its signal. Result: CALL FAILED.)

So maybe it was that. Maybe the cell you were on had the breath sucked from it by an influx of callers, and your handset just wasn’t prepared with a backup connection.

Or maybe it was something else! Cell breathing can cause dropped calls, but it’s also something carriers are well aware of, and can plan for—generally, they have. There still shouldn’t be that many gaps in coverage, and in a populated area, your phone will usually have at least one more active cell to fall back to.

So what was it?

Think back to that grid, with all the overlapping cell towers’ coverage areas. They’re different diameters, based on their individual powers, tower heights and locations. They’re expanding and contracting based according to how many people are using them at a given time. But they’re also all shaped differently, because any coverage area—be it in a nearly empty rural area or a dense city—has traits that will upset an electromagnetic field.

As a network engineer explained to me, in an urban environment in particular these cells’ coverage areas assume weird shapes, due to reflection and refraction. A city—or anywhere where humans live, really—is a hostile, or at least action-packed, place for radio frequency communications. On your street, thick and varied buildings, built from concrete and steel and laced with wires and current, redraw the boundaries of a cell’s coverage, pulling it out of shape and filling it with pockets and weak spots. So while that grid of cells in theory leaves no spot uncovered, in reality these vibrating fields of coverage have strange shapes that are difficult to calculate, and subject to constant change.

So maybe it was that. But wait—you made a call in this area yesterday, and another a few days before. Your phone works here, usually, and you can’t see any recent changes to this little “urban canyon,” to borrow the parlance of our cellular technician. Same apartment buildings, same bodega, same pet shop, same road, same sky. No excuse for a lack of coverage, as far as you can see.

So, again, what was it?

Well, maybe it was that bus that drove by. Or one of the cars in traffic. Or one of those old-looking power tools at the construction site you walked past. Or that dude who brushed by you on the sidewalk. Or you.

Electromagnetic fields are fickle things, and interference can come from almost anywhere. Nearly any kind of electronic device can be an electromagnetic emitter, from another cellphone to a car to some decrepit old power tool, spitting unintended frequencies as it slowly grinds itself to death. Granted, most emitters don’t share frequencies with modern cellphones—legally, they’re not allowed to—but it still happens.

Worse, though, is that while most objects in your surroundings don’t emit radio frequencies, nearly any object can affect how they reach you. A bus driving by, for example, could knock your signal strength down by 50%, just by getting in the way of your particular transmissions. A human crossing your path at the wrong angle could do the same. In some cases, a network engineer told me, just turning your head to the side could chop your signal strength by half. It’s rare that glancing into a shop window will kill your call, but if you happen to be on the threshold of a cell’s coverage area, and the next strongest cell isn’t quite close enough to grab onto, it definitely can.

So maybe it was that.

Yeah, it was probably that.

Thanks, anonymous network engineers!

great info from Gizmodo..

syafeerul: kenapa aku sibuk?

hari ni dah 30-nov. dah hujung november. sebulan lebih blog ini sunyi dari sebarang entry.

my engagement on 10-10-10 was the most wonderful thing happened ever since.. dan selepas itu hidupku menjadi sangat sibuk. nak kata persiapan kahwin macam belum mula pun lagi. sekadar dok cari-cari dewan dan lihat-lihat pakaian kahwin je. sibuk dengan kerja dan macam-macam aktiviti bersama rakan-rakan.

kenapa aku selalu kata aku sibuk bekerja? orang lain x kerja ke? nk senang kata macam ni alkisahnya.. di tempat ini cuma ada roughly 70 orang staff. diketuai seorang GM dan 4 managers dibawahnya. kemudian ada 4 sr engineers dan selebihnya level-level aku. level aku ni lebih kepada execution level. planning and decision are from above. yet at times we are the ones who decide before the top ranks do. daripada kelompok ini cuma ada 3 maintenance engineers. when it comes to plant matters, mestila maintenance yang kene jawab. sorang for mechanical, sorang kat instrumentation and control dan sorang kat electrical. aku yang last tuh. sorang. under aku ada la technician. 3 of them.
my core job is to handle all electrical maintenance issues. for example when there’s a defect on electrical such as motor problems, i would ask my men to inspect for physical damage, then later to get some technical tests such as insulation resistance test or ohmic. based on those results, i would see whether its best to change with a new motor or let it run till it show something different. that would be my decision. motor replacement for example take hours. although i have my men to do that but given chance, i’d join them and do it with them. depending on the location of the equipment the job could take even up to half day. upon completion, i need to write up a short report stating what actually happened and actions taken. that doesn’t stop there. depending on the defect and action taken, i might need to sit and study to find out what’s the possible root cause. then only i can breath some air.
next comes the issue of spares availability. i’ve just replaced a motor with a new one so there must be another new motor or at least refurbished motor in good health ready to replace those in need. procurement is part of my flagship. i have to put up proper specs, float to suppliers, evaluate and recommend a supplier to the higher level. this requires a lengthy paper work process. during this process, i’d have to entertain various questions from suppliers. after sometime, i finally know how to answer some of their questions. some are not actually asking. just wanting to know who’s winning and who’s not. i have to say that its classified again and again. with smiles, sure. and what happens if we decide to refurbish the item. that took another path of lengthiness.
then a question was raised by the management level, “why this fails? aren’t your maintenance schedule good enough?” despite having certain preventive maintenance schedule, its never enough when certain equipments fails. a look into operating regime, maintenance practice is a must. if there’s any changes then that involves ISO documentation review as well. and not to mention some other documentations to be altered too.
those are the core jobs. with just 70 people, the place i work strive to be a world class place. that involves 5S, TPM (Total Productive Maintenance), ISO certifications, safety awards and many other awards and recognitions. so again with this 70 people, the jobs are segregated. put out those 4 managers and the 4 sr engineers. those in the execution level are again leaders of many committees and many task forces. and when it comes to event handling, again this execution level are the ones leading the pack. why not the bosses? because they had to attend and handle other stuff especially on deciding bigger matters. i have to agree that they do have that responsibility. but why not the lower ranks? can’t they lead anything? why must they always be the ones following and waiting for instructions. this im not sure. perhaps after sometime we could change this.
and every once a while we are sent for courses to improve our technical skills. sometimes its not even a technical course. for few days. and for that few days i can run away from office work. but that would pile up once i come back. meetings? yup on some occasions i’d have to attend. that gave me better networking and views on what’s currently happening at other places… some take days as well..

jadi kenapa aku selalu kata aku sibuk?

baru-baru ini hujung minggu aku terisi dengan pelbagai aktiviti rakan-rakan. bulan lepas aku panjat Bukit Broga. kejap je. sejam sambil jalan-jalan. tapi next day aku pengsan. mungkin sebab penat sangat. balik dari Broga sibuk dengan keluarga dan x rehat langsung. sibuk menayang gambar-gambar engagement kepada ahli keluarga.. kemudian aku dan kawan-kawan panjat Gunung Nuang. uh itu penat.. 4 jam naik. 3 jam lebih turun. super penat. tapi puas. bile a1mran balik, aktiviti bertambah. selalunya setakat pool di SS15. tapi kali ni bersemangat nak mandi sungai. 1st attempt ke Sungai Pertak dekat Kuala Kubu Bharu. seminggu kemudian ke Air Terjun Gabai. sangat best tapi seriously penat. it would’ve been nicer if more friends could join and if si dia ada bersama..

keep on reading. enjoy d blog. have fun!

regards,
syafeerul

syafeerul: EnginEERing.EmployEE

introducing a new category: EnginEERing.EmployEE.

i’ve been wanting to do this for quite sometime. in this category, all related to my work will be posted here. information ranges from technical explanations, things i’ve learned and need further study, problems encountered, management issues and even emotions involved.

out of 24 hours a day, at least 8 hours is spent here. that’s at least a quarter of my life around this environment. i’d like to keep the knowledge and memories in  a safe place so that one day when i read back, i know i did something when i was young.

so here goes the new category. wish this would be informative enough to us all.